Software testing is the process of ensuring that a program is of the desired quality and functions well without malfunction. By definition, it involves subjecting the software to rigorous manual and automated tests to determine if it satisfies all the essential quality requirements.

In most cases, specialists employed by companies like XBOSoft, a QA software testing company, will conduct these software tests. Unlike conventional software developers, these teams of specialists receive specialized training to complete these testing-related tasks.

To detect bugs before sending the clients the final product, you’ll need to invest in software testing. For more information on why software testing is vital for customer satisfaction, read on.

Software Testing, Quality Control

Testing is a rigorous process

Most testers offer two types of software testing:

  1. Product testing
  2. Ad-hoc testing

Product testing involves testing the software during the development stage to ensure it fulfills its purpose. The testers use various tools to determine if the applications are working correctly. When they detect a defect or error, they inform the developer and contribute their insights, helping the developer find an appropriate solution.

 Ad-hoc testing involves assessing the complete software package for defects left undetected during the development stage. Testers can use black-box testing or ethical hacking when conducting this form of testing. In both cases, a tester is an individual who has experience in testing applications used by organizations in a particular sector or industry.


Testing detects bugs and defects

Testing helps identify all potential problems that may arise when using the software program in question. For instance, a simulation may reveal flaws in the user interface that may lead to customer dissatisfaction and costly inconveniences. Such issues can cause irreparable damage to the organization that relies on this software program if left unchecked.


Reduces software development costs

Testing software at every stage of the development process saves the developer a lot of unnecessary expenses. This testing strategy helps identify problems early and rectify them before advancing to the next iteration.

If developers don’t fix these system errors early on, it may lead to costly program modifications. The developer may experience cost overruns, especially if some applications have to be redone or scrapped. 

As an additional benefit, regular software testing also accelerates the development process, as the two teams can exchange ideas and experiences and brainstorm efficiently. With a thoughtfully-designed testing strategy, the result is a high-quality product delivered in record time.


Ensures compliance with industry standards

Coders may make mistakes during the development stage due to a lack of knowledge about the client’s business. Luckily, testers have acquired experience in testing software for different industries and diverse clients, enabling them to identify software programs with ease. 

For instance, developers producing software for European customers must ensure compliance with the General Data Protection Regulation (GDPR). An experienced tester will always verify that the programs adhere to industry standards before implementation on client websites.



Software testing ensures that sensitive data stored by the organization is safe from hackers. These security measures protect the organization from targeted malware attacks, leading to loss of resources or sensitive data. Regular testing ensures that testers can quickly identify weak links in the system and resolve them accordingly before they become targets for hackers.


Software functionality

Unlike in the past, software developers have to ensure that their programs can work on multiple devices, various operating systems, and a wide range of browsers. The application needs to be compatible with different platforms to enhance user experience. 

 If the developer neglected specific devices, testing could help correct this mistake and optimize the program for all mobile devices at the earliest stage possible. Testers may also propose changes that make the application adaptable to emerging trends such as data visualization.


Testing enhances customer satisfaction

The quality of software used for customer applications has the potential to affect customer satisfaction. If clients aren’t satisfied with their user experience, the poor design could easily lead to customer loss and declining business opportunities. 

Conversely, good-quality software translates to customer satisfaction and improved confidence in the organization. Quality software is one way of retaining loyal customers at a time when most businesses operate online. Without fail, customers will choose to partner companies that have a reputation for creating tamper-proof software applications.


Quality assurance

Testing is an important quality control measure for any organization. Most modern organizations have applications for almost every operation. From payroll to email and video conferencing software, the organization needs to have well-integrated applications. When testers evaluate the software for ease of use, they may propose modifications to promote a bug-free user experience. 


Ensures business continuity

Sometimes a faulty software may crash or be compromised by hackers. If this happens, it can lead to the total disruption of the business. These security breaches may force a client to switch their servers offline to rectify the problem. Such disturbances can be very costly for the organization and lead to losses.



Should you choose to opt-out of software testing, your programs won’t operate at peak performance, costing your company thousands in sales and severing ties with clients. Don’t put your company’s brand in peril. Be sure to budget the time and resources necessary for comprehensive software testing.

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